WhatsApp Journeys
Meet customers on their preferred channel with automated enterprise workflows.
Customer service workflows, automated updates, and self-service interactions running on WhatsApp.
Understand the business
Drop-offs at every step.
Low consumer email open rates and portal login hurdles slow down time-sensitive communications, causing customer service queues to overflow with routine status verification requests.
- 01 Enterprise sends transactional notification via email
- 02 Customer misses email or ignores portal login requirement
- 03 Customer calls customer support desk to request status update
- 04 Support queues build up with repetitive status inquiries
Delivery Friction
Critical transactional emails remain unread in promotion or spam folders.
App Install Fatigue
Customers abandon workflows rather than download separate mobile apps for infrequent tasks.
Service Desk Load
Routine status queries overwhelm human agents with repetitive lookup tasks.
Identify latent revenue
Customer conversations that convert.
Engage customers directly on the messaging channel they check daily, without requiring separate apps or portal accounts.
- Official Meta Cloud API gateway
- Automated OutSystems conversational logic
- Unified agent desk handoffs
Design adaptive systems
Session state on WhatsApp.
Enterprise messaging automation connecting official Meta WhatsApp Cloud APIs with transactional backend systems, enabling automated customer journeys and live agent handoffs.
- Official Meta WhatsApp Cloud API gateway with verified business templates
- OutSystems state machine controlling customer journey stages
- Ticketing and CRM connectors for unified context handoffs
Pilot with on-ground teams
Refined with live customers.
Detailed execution records arriving soon
Our team is compiling production telemetry, architectural validation records, and on-ground operational logs for Pilot with on-ground teams.
Refine and deploy
High-volume delivery without latency.
Meta business account verification, message template registration, and CRM webhook configuration.
- WhatsApp Business Account registration
- Interactive template submission and approval
- CRM event trigger integration
- Customer service team escalation orientation
Enable and monitor
Self-service that never sleeps.
Streamlined two-way communication delivering instant status updates, service booking, and automated notifications.
Every problem has an angle. Let's find yours.
Low-code, high-code or sovereign AI: our engineers are ready to build it with you.
